F&B Is Changing. Maybe It’s Not Just About Rising Costs.
Recently, there has been quite a bit of news about F&B businesses closing down, with rising rental, manpower and raw material costs often being cited as the main reasons. Some of these businesses have been around for decades, and yet eventually they reach a point where they can no longer continue. I know I might get flamed for saying this, but these are just my honest thoughts after looking at how the F&B landscape has changed over the years. I don't really believe there is such a thing as a truly loyal customer. A customer doesn't keep going back to the same ice cream stall, fish soup stall or coffee shop simply because they are loyal to the owner. They go back because they like the food, the price, the convenience and the overall experience. The moment they feel that another place offers something better, cheaper or more interesting, they will probably give that place a try. At the end of the day, customers don't owe any F&B business their loyalty. They spend...